During COVID and the subsequent staffing crisis, we have become afraid to hold team members accountable for fear that they will walk out the door. Coupled with the lack of skill that leaves some leaders feeling uncomfortable with addressing issues of accountability, employees who are doing the job well are often angry when the behavior of those who need more guidance and/or discipline is ignored. This interactive session explores the ways to change our perception of accountability from blaming and shaming to a learning experience. It examines accountability bias and its impact on the organization. Group interactions and activities will examine the benefits of holding ourselves and each other accountable for our behavior and actions.

Nurse Learner Outcome: At the conclusion of this session, participants will gain knowledge about the ways to change our perception and actions about accountability from blaming and shaming to a learning experience.

Learner Objectives:

1. Describe the meaning of workplace accountability and its importance as a core value of the organization.
2. Analyze the individual and organizational barriers to holding people accountable and strategies to address them,
3. Analyze common workplace scenarios and strategies to manage difficult conversations
4. Describe methods to instill and support accountability as a core part of the organizational culture.