Date & Time
Monday, September 16, 2024, 10:15 AM - 11:15 AM
Name
The Anatomy of a Senior Living Experience: Part 1
Speakers
Michael Marlow, Watercrest Senior Living Group
Audience
NHA, AFC, CALD, RN
Description

In this highly interactive presentation, we will take a "next step" in creating a SalesCenterED culture in our communities. By quickly reviewing the 8 SalesCenterED Sales Standards, we will examine how this atypical selling "process" seamlessly integrates with the IDEA selling process. We will also discuss a revolutionary way to handle our customer's objections. Selling to the Individual is more important now than ever before and this presentation will allows the attendees to master this approach!

Nurse Learner Outcome: At the conclusion of this session, participants will self-report a knowledge gain of the nurse's and wellness team's role in growing revenue and occupancy.
 
Learner Objectives:

  1. Discuss the importance of revenue and occupancy generation.
  2. Examine the nurse's and wellness team's role in growing revenue and occupancy.
  3. Review questioning and listening skills that will increase communication success.
Location Name
Grand Gallery DEF (DeVos Place)