Date & Time
Tuesday, September 17, 2024, 3:45 PM - 4:45 PM
Name
Rebuilding Consumer Confidence in Assisted Living: Strategies for Improving Consumer Relations
Speakers
Barbara Speedling, Innovations for Quality Living
Audience
NHA, AFC, CALD, RN
Description
The general public has never had a positive view of long-term care. While the appreciation for assisted living has grown over the past decade, the COVID-19 Pandemic has intensified the negative public perceptions of senior care. Often failing to understand the difference between assisted living facilities and nursing homes, consumer confidence in both levels of care has declined. Rebuilding consumer confidence in long-term care requires more than a focus on amenities. Building trust requires reaching out with education, effective media coverage, and maintaining a consistent, coordinated team approach to customer care and service.
 
Nurse Learner Outcome: At the end of the session, participants will self-report knowledge gain of how to develop a quality improvement plan to restore consumer confidence.
 
Learner Objectives:
  1. Explain the responsibility of leadership to demonstrate a confident, coordinated path to recovery.
  2. Develop a quality improvement plan to restore consumer confidence.
  3. Create an environment of care that demonstrates a commitment to quality care and customer satisfaction across a broad demographic.
Location Name
Grand Gallery DEF (DeVos Place)