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* 1. Full Name

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* 2. Email Address

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* 3. Please provide your registrant ID or reference number from your registration in Swoogo. This can be found by viewing your invoice, logging into your profile, or checking your email announcing post-tests are available to find the correct ID.

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* 4. What interviewing style can give you the best picture of how an employee will respond in a situation?

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* 5. What kind of personalities can damage the work environment?

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* 6. What thing(s) can boost morale in a facility?

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* 7. Turnover can “cost” facilities in more than one way.

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* 8. What does “WIIFM” stand for?

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