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* 1. Full Name

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* 2. Email Address

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* 3. Please provide your registrant ID or reference number from your registration in Swoogo. This can be found by viewing your invoice, logging into your profile, or checking your email announcing post-tests are available to find the correct ID.

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* 4. When there is a problem that results in a citation you should discipline the person who made the mistake so it doesn’t happen again?

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* 5. When you write a new policy, the best course of action is to ask another DON to share his/her policy.

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* 6. You notice a pattern of poor discharge planning from the hospital to your facility that has made the admission process more complicated for the resident and your staff. It is okay to ignore this because you will not likely change anything at the hospital.

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* 7. Culture doesn’t matter if the home is in a constant state of crisis with the state, citations, upset residents and low moral with staff.

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* 8. The facility assessment is the NHA job and the DON doesn’t have a responsibility to participate in the assessment process.

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