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* 1. Full Name

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* 2. Email Address

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* 3. Please provide your registrant ID or reference number from your registration in Swoogo. This can be found by viewing your invoice, logging into your profile, or checking your email announcing post-tests are available to find the correct ID.

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* 4. The rate which we can speak (words per minute) outwardly and inwardly is the same.

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* 5. Active Listening can help close the gap between what someone said and what we heard.

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* 6. Asking clarifying questions is essential in coaching conversations.

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* 7. Slowing down conversations can help create clarity, alignment and make space for more intentional outcomes.

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* 8. Mentoring, coaching, training, and consulting are interchangeable terms.

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* 9. Coaching is the best leadership stance in all cases

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* 10. When creative solutions are needed from others on your team, and you have some time to work on a solution together, which leadership stance is most effective?

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* 11. When creative solutions are needed from others on your team, and you’re experiencing an urgent situation, which leadership stance is most effective?

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* 12. The IKEA EFFECT suggests that leaders should micromanage their teams.

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* 13. The SSOON model of coaching stands for Situation, Success, Obstacles, Options and Next Steps.

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