Every citation tells a story - and often, it begins with a small oversight that grows into a major regulatory issue. In this session, we will explore Michigan’s top 10 citations, examine the most pressing regulatory challenges, and highlight recent changes to the survey process. Discover how focusing on small, proactive steps in your daily operations can create a ripple effect that strengthens compliance, improves care, and protects your facility from costly deficiencies.

Learner Objectives:

• Identify the top 10 citations in Michigan and the underlying factors that lead to them.
• Gain a clearer understanding of the current survey process and recent changes.
• Recognize key regulatory issues and learn practical strategies to address them before they escalate.