This training offers staff the opportunity to make adjustments that will have a lasting impact increasing satisfaction and self-efficacy, while generating the ripple effect of improving the overall wellbeing and quality of care to patients in compliance with state and federal regulations, mitigating risks, and operating a thriving business.

Nurse Learner Outcome: At the conclusion of this session, participants will self-report knowledge gain on how to provide de-escalation techniques and nonviolent crisis intervention on the post session evaluation.

Learner Objectives:

1. Identify the problematic behavior and potential causes.
2. Discuss how to prevent behaviors prior to reaching violence or aggression.
3. Discuss how to de-escalate a problem if it becomes violent or aggressive.
4. Examine what to do if de-escalation techniques are not effective.