CMS mandates that a resident be free from abuse, neglect, misappropriation and exploitation. In response to allegations of this type, skilled nursing facilities are required to report, investigate, protect the alleged victim, take corrective actions if needed and have evidence that the alleged violation was thoroughly investigated. This program will review pertinent regulatory requirements and discuss non-compliance survey related issues that can result in negative public perception and heavy financial penalties. Participants will recognize practical approaches to use when conducting a thorough investigation, gain access to investigative tools for immediate implementation and have takeaway resources their teams can use to incorporate data into their QA&A Program to ensure regulatory compliance.

Learner Objectives:

1. Recognize regulatory requirements related to abuse, investigations, abuse reporting and identification of facilities with abuse deficiencies on CMS Care Compare.
2. Describe the various components and effective methods of conducting a through and successful investigation.
3. Recognize methods for conducting a root cause analysis and the correlation this has to objectively ruling out or determining abuse.