Long Term Care can be a scary setting as a charge nurse if you are unaware of all the challenges it faces. This presentation will provide education to develop a charge nurse. Tips and tricks will be provided, as well as the required skills to navigate the LTC setting and how to develop effective charge nurses. Individuals will walk away saying "you can't scare a nurse" even in LTC!

Learner Objectives:

1. Discuss how to manage a challenging family member or resident.
2. Describe how to effectively communicate, engage, and work with challenging co-workers.
3. Engage in critical thinking in an emergent situation to provide team engagement and resident safety.
4. Identify how to deescalate problems while providing quality care and customer service.