High performing organizations don’t just react to issues or processes that are broken. They also have ways of measuring and knowing whether the processes they have in place are working well. Whether you are preparing to write a Quality Award application, or trying to understand the “Opportunities for Improvement” statements in a previous feedback report, or just want to have a culture of continuous evaluation and improvement, come to learn about this important concept.

Nurse Learner Outcome:

Learner Objectives:

1. Gain a new perspective on the importance of proactive evaluation
2. Describe the difference between learning from a process and learning about a process
3. Examine the various levels or stages of maturity in evaluation and improvement
4. Practice how to measure the effectiveness of processes
5. Review various fact-based ways your facility might evaluate key systems and processes
6. Discuss a sample calendar and evaluation tools