Are your quality improvement efforts producing the results you want, or are you stuck in a cycle of measuring outcomes, providing more reminders and staff development, and hoping for improvement? This thought-provoking session explores why training and education alone are rarely enough to drive lasting change and how a systems-based approach can help leaders achieve better outcomes. Learn the critical difference between leading and lagging indicators, discover how to identify and track the actions that influence future performance, and gain practical strategies for creating accountability, driving execution, and achieving sustainable quality improvements in long-term care.

Nurse Learner Outcome:

Learner Objectives:

1. Explain the relationship between leading and lagging indicators including three practical examples of each.
2. Describe how routine measurement of leading indicators supports timely process adjustments that increase the likelihood of improved outcomes.
3. Evaluate the benefits of integrating both leading and lagging indicators into a performance improvement program to enhance system-wide quality of life.