What if the key to transforming long-term care isn't found within healthcare at all? In this engaging session, discover how Genesis HealthCare looked beneath the surface of workforce challenges and uncovered powerful lessons from one of the nation's most admired service organizations, Chick-fil-A. Through real-world case studies and measurable outcomes, participants will explore how hiring for service, building intentional culture, and investing in people can improve employee engagement, retention, customer experience, and organizational performance. Leave with practical strategies to uncover what truly drives exceptional teams and create lasting culture change within your own organization.

Nurse Learner Outcome: 

Learner Objectives: 

1. Identify opportunities to apply successful workforce and service strategies from organizations outside of healthcare to improve the employee and resident experience within long-term care.
2. Describe evidence-based hiring and talent development practices that identify individuals naturally inclined to serve and support a culture of exceptional care and service.
3. Recognize the role of intentional hiring and leadership practices in building and sustaining a positive organizational culture that improves workforce engagement and resident outcomes.