Leadership in crisis situations increases administrator burnout through work intensification, high emotional labor, and diminished personal resources. Effective crisis management requires, yet often drains, leader resilience, sensemaking, and communication skills. This session will review such issues and discuss strategies to mitigate these negative outcomes. Participants will learn how to develop supportive organizational structures and foster an inclusive, psychological need-supportive culture. Strategies that focus on servant leadership as well as transformational leadership styles will be discussed as ways to manage burnout.

Learner Objectives:

1. Discuss reasons that leadership in crisis situations increases administrator burnout.
2. Describe 3 effective crisis leadership strategies.
3. Report 3 characteristics of a psychological need-supportive organizational culture.
4. Define servant leadership and transformational leadership.