The first 72 hours of a stay are the most critical for setting the stage for optimal outcomes, engagement and satisfaction. Flawless communication, good organizational processes from the IDT, hospitality and person-centered care are the drivers of an optimal experience for your guests and families. Snap all of that into place and expect to sky rocket your word of mouth referrals. Gain an insiders perspective on the patient and family journey and leave with realistic, executable ideas on how to improve communication and overall experience.

Learner Objectives:

1. Identify Maslow's hierarchy that affects decision making and anticipate care needs.
2. Discuss risks associated with poor communication and the negative outcome for stakeholders.
3. Describe the psychosocial needs of the patient and family to better navigate the care journey during a skilled stay.