QAPI is not a semi-annual meeting. QAPI is how we do business every day. It is how we improve processes for our residents and staff. In this session you immerse yourself in a case scenario and use the FISHBONE and 5 Why's Root Cause Analysis tools. You will wrap-up creating your first PDSA and understand improvement is not a "one and done" action plan.

Learner Objectives:

1. List data needed to understand what contributed to a negative resident outcome.
2. Create a FISHBONE RCA tool with the data collected.
3. Apply the 5 why's RCA tool to one bone of the FISHBONE.
4. Develop a corrective action plan.