Our wonderful industry faces many headwinds. Lower occupancy and revenue, a largely misinformed public on who we are and what we do and extreme difficulty in attracting and retaining employees. In this highly interactive session, we will discuss how we MUST treat our employees, both current and future, just as we treat our customers - as true individuals! In addition, we must "sell" our employees on the overall Experience of working in senior living. There are many heroic efforts going on each and every day and when we share that with our current labor force, we can make great strides to having staffing issues become a thing of the past!
Nurse Learner Outcome: At the end of this session, participants will have some actionable tools to assist in our ongoing labor issue.
Learner Objectives:
- Review why we must treat our employees as we treat our customers.
- Examine the motivations of our current workforce and current job seekers.
- Discuss how to utilize relationship equity to attract and retain employees.