Virtual Workshop Description

HCAM, in partnership with several state affiliates, presents a SILVER Quality Award virtual workshop series to help you better understand the Silver Award application criteria, scoring, and strategies for a successful 2024 application submission.

The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. Recipients have three years to apply from the year they receive the Bronze Award. At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness and tools for improvement in their approaches.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high-performing organization.

Contact Hours:

  • NHA: The Health Care Association of Michigan is a Certified Sponsor of continuing education with the National Association of Long Term Care Administrator Boards (NAB). This program has been approved for Continuing Education for 12 total participant hours by NAB/NCERS—Approval #20250808-12-A104554-DL
  • AFC & CALD: This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 12 clock hours of professional development.

Learner Objectives:

  1. Gain an understanding of the value of moving from Bronze recognition to Silver.
  2. Understand the Silver technical requirements and criteria.
  3. Develop a basic understanding of the scoring guidelines.
  4. Learn the skills of how to describe approaches and processes in response to the criteria questions.
  5. Understand how to effectively present results to manage the organization.
  6. Take advantage of the opportunity to receive help with your specific application questions.

Before the Workshop:

  • Review your Bronze application and have a copy with you
  • Review the eligibility requirements in the 2024 Silver Criteria and Application document to ensure you are eligible to apply
  • Have a copy of the 2024 Silver Achievement in Quality Award Application & Criteria

Important Information:

  • Registration is limited to AHCA/NCAL members
  • Registration is non-refundable; however substitutions are allowed up to 48 hours before the program
  • Registration for a facility includes up to 2 participants. If you would like to request additional participants, please contact HCAM directly
  • Participation in this workshop does NOT guarantee award/renewal receipt by AHCA/NCAL


Friday, August 9, 2024
2:00 PM - 5:00 PM
Silver Award Workshop: Part 1
Friday, August 16, 2024
2:00 PM - 5:00 PM
Silver Award Workshop: Part 2
Friday, August 23, 2024
2:00 PM - 5:00 PM
Silver Award Workshop: Part 3
Tuesday, August 27, 2024
3:30 PM - 4:30 PM
Silver Award Workshop: Optional Office Hours
Friday, August 30, 2024
2:00 PM - 5:00 PM
Silver Award Workshop: Part 4
Tuesday, November 19, 2024
3:30 PM - 4:30 PM
Silver Award Workshop: Optional Office Hours
Tuesday, January 7, 2025
3:30 PM - 4:30 PM
Silver Award Workshop: Optional Office Hours
Cathy Bergland
Cathy Bergland
Cathy Bergland has served at Presbyterian Homes & Services (based on Minnesota) since 1986 in various roles, most recently in the area of Leadership Development. She is also with CB Leadership Group, a consulting and training organization focusing on leadership development, intercultural competence, and performance excellence. Cathy received her undergraduate degree in Music Therapy from the University of Wisconsin-Eau Claire, her MBA from the University of St. Thomas, and is also a licensed Nursing Home Administrator. She has filled adjunct faculty positions with the University of Wisconsin-Eau Claire (Health Care Administration) and Bethel University (MBA Program). She is a Qualified Administrator (QA) for the Intercultural Development Inventory (IDI). She also has 15 years of experience with the Baldrige Performance Excellence Criteria.

Cathy currently sits on the AHCA/NCAL National Quality Award Board and also serves the program in roles of Judge, Trainer, and Independent Examiner.