Everything DiSC – Personality & Behavioral Styles
Everything DiSC provides participants with techniques to improve self-awareness and awareness of others, in order to be more effective in the workplace and contribute to a positive workplace culture. By delivering personalized insights built around an easy-to-understand model, Everything DiSC helps participants at all levels of an organization build key social and emotional skills, improving workplace satisfaction, results, and relationships. Participants will learn to better understand themselves and improve their relationships, appreciate and value difference in perspective and approach, and readily and consistently adapt to the unique needs of each person or situation they encounter
Competencies: Understanding Personalities, Gaining Trust, Increasing Productivity, Employee Retention.

Communicating with Impact
Effective communication skills enable exceptional performers to meet the personal and practical needs of their internal partners and external customers. Individuals get what they want from their interactions with others, while making sure they are giving others what they want. This foundation course is a prerequisite for many of the courses in the Interaction Management® Exceptional Performers series.
Competencies: Communication, Gaining Commitment, Building Customer Loyalty, Building Strategic Work Relationships.

Coaching: Move People Forward
In this course, leaders recognize the benefits of a growth mindset, and the insight tool measures their general orientation to how they view other’s potential to grow. They learn and practice a practical approach to coaching in the moment, in any situation. Participants will learn to recognize and nurture the potential within others, earn trust, and guide and inspire those they work with.
Competencies: Coaching, Coaching & Developing Others

Building and Sustaining Trust
This course introduces Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common Trust Breakers that can erode or quickly break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results. Participants will learn how trust affects the workplace and explore how to identify common workplace behaviors that can build (or break) trust.
Competencies: Authenticity, Creating a Culture of Trust, Earning Trust

Leading Teams: Achieve More Together
All teams face challenges. Whether an agile leader, project leader, formal or informal leader - the team leader’s role is to identify them and guide the team in addressing them. In this course, learners become aware of teams’ practical and personal needs and are introduced to six factors by which they can evaluate a team’s level of performance. Learners experience an immersive, interactive exercise in which they diagnose problems of several teams in a fictitious organization and recommend steps the teams’ leaders can take to move toward optimal team performance. Learners apply this new understanding to their workplace teams and leave the session with a plan for moving forward toward optimal team performance.
Competencies: Contributing to Team Success, Building Strategic Work Relationships, Building Trust.

Embracing Change
If there’s one thing all organizations in today’s economy have in common, it’s that they are undergoing change. But change can only be effective if the employees impacting your bottom line embrace it. Their ability to adapt will determine the competitiveness and success of your organization. This course focuses on the role of individual performers in implementing change in the workplace. Participants discover their Change IQ and learn about the phases of change that many people experience when undertaking a new initiative. Using the Embracing Change job aid, which includes best practices, individual performers will tackle and overcome the new business challenges of today and tomorrow.
Competencies: Facilitating Change, Adaptability, Taking Ownership

Navigating Beyond Conflict
In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results. Participants will learn to successfully plan and conduct conflict resolutions discussions.
Competencies: Managing Conflict, Coaching, Gaining Commitment.

Attitude is Everything
Creating and maintaining a healthy attitude is imperative to the success of an individual as well as an entire organization. A positive environment can increase productivity and improve morale, quality, customer satisfaction, etc. However, at any given time, there can be individuals or groups of individuals who delight in depositing their negativity here and there. If not detected and eliminated quickly, this attitude can spread throughout the organization with alarming speed. This program will provide participants with the tools to recognize when there is an attitude problem and the steps necessary to correct it.
Competencies: Attitude identification – good and bad, Gaining Commitment, Coaching.